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FREQUENTLY ASKED QUESTIONS
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How do I obtain patient benefit information?
- Sign into your secure provider account and select the Member Information tab.
- Receive benefit summaries by fax:
Call 800-487-5553
Press 1 for dental
Press 2 for providers
Enter the plan member's identification number
Select 6 and enter your fax number
- Submit a pretreatment estimate. We recommend that a pretreatment estimate be submitted for all anticipated work that is considered to be expensive by our insured members. For more information, visit How to Submit a Claim or Pretreatment Estimate.
- Ask the insured member to bring you his or her certificate, which outlines plan benefits and limitations. For Scheduled Plans, the member's certificate includes a list of the plan's maximum allowances.
- Contact us if you have additional questions about patient benefits.
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